Digital Goods Policy

At The Uncharted Co., digital offerings such as downloadable rituals, PDFs, journals, or reflection tools — are designed to support your personal growth and curiosity. This policy explains how these products are delivered, used, and protected.

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1. Nature of Digital Goods

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All digital items are intangible products delivered electronically. Once you complete your purchase, you will receive an email link to download your file or instructions for delivery.

 

These resources are for personal use only and may not be copied, shared, or redistributed without written consent.

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2. Delivery Timeframe

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Digital goods are typically delivered within 48 hours of purchase.

If your product includes a personalized or customized element (for example, a ritual tailored to your reading), you’ll receive an estimated completion date at checkout or via confirmation email.

 

If you do not receive your file within the expected timeframe, please reach out to support@theunchartedco.studio and include your order number so I can assist promptly.

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3. Refunds & Exchanges

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Due to the instant and non-returnable nature of digital goods, all sales are final once the product has been accessed or downloaded.

Refunds or exchanges may be considered only if:

 

• A duplicate purchase was made in error, or

• The digital file cannot be delivered or accessed for technical reasons on our end.

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Requests must be submitted within 7 days of purchase via support@theunchartedco.studio.

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4. Copyright & Usage Rights

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All digital materials, including text, imagery, design, and format, are the intellectual property of The Uncharted Co.

You are granted a non-transferable, single-user license for personal, non-commercial use.

Please do not modify, resell, or distribute these materials.

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5. Technical Support

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If you encounter any issues downloading or opening your digital files, please contact support@theunchartedco.studio for support. I’m happy to help troubleshoot access issues or resend your link as needed.

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6. Confidentiality of Personalized Materials

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Any digital product created from a personal reading or custom ritual is treated as confidential material and will not be shared publicly without your consent.

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7. Updates to Digital Offerings

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Occasionally, digital products may be revised or improved. If significant updates are made to an item you’ve purchased, you may be offered access to the updated version at no additional cost.

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8. Contact Information

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For any questions, technical issues, or concerns about your digital purchases, please email:

📧 support@theunchartedco.studio

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✦ In Closing

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Every digital tool from The Uncharted Co. is created with care and intention; an extension of the reflective work that happens in readings. Thank you for supporting the creation of resources that help others navigate their own uncharted stories.